AGREEMENT 宿泊約款
AGREEMENT
宿泊約款
- Article 1 (Scope of Application)
- Accommodation contracts and related agreements concluded between the hotel and guests shall be governed by these Terms and Conditions. Any matters not stipulated herein shall be governed by applicable laws and regulations or by generally established customs.
- 2.Notwithstanding the provisions of the preceding paragraph, if the hotel agrees to a special arrangement that does not violate any laws or established customs, such special arrangement shall take precedence.
- Article 2 (Application for Accommodation Contract)
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A person who intends to apply for an accommodation contract with the hotel shall provide the following information to the hotel:
- （1）Name of the guest(s)
- （2）Date(s) of stay and expected time of arrival
- （3）Accommodation charges (in principle, based on the basic accommodation rates set forth in Appendix Table 1)
- （4）Any other matters deemed necessary by the hotel
- 2.If a guest requests to extend their stay beyond the date(s) specified in Item (2) of the preceding paragraph during their stay, the hotel shall treat such request as a new application for an accommodation contract at the time the request is made.
- Article 3 (Conclusion of Accommodation Contract, etc.)
- The accommodation contract shall be deemed concluded when the hotel has accepted the application set forth in the preceding article. However, this shall not apply if the hotel can prove that it did not accept the application.
- 2.When the accommodation contract has been concluded in accordance with the preceding paragraph, the guest shall pay, by the date specified by the hotel, a deposit determined by the hotel, up to the amount of the basic accommodation charges for the period of stay (or for three days if the stay exceeds three days).
- 3.The deposit shall first be applied toward the accommodation charges ultimately payable by the guest. In the event that circumstances arise requiring the application of Article 6 and Article 18, the deposit shall be applied first to any cancellation charges and then to compensation for damages. Any remaining balance shall be refunded at the time of payment of charges in accordance with Article 12.
- 4.If the deposit specified in Paragraph 2 is not paid by the date designated by the hotel pursuant to that paragraph, the accommodation contract shall become void. However, this shall apply only if the hotel has informed the guest of the payment due date when specifying the deadline for the deposit.
- Article 4 (Special Provision Exempting Payment of Deposit)
- Notwithstanding the provisions of Article 3, Paragraph 2, the hotel may agree to a special arrangement whereby payment of the deposit specified in that paragraph is not required after the conclusion of the contract.
- 2.When accepting an application for an accommodation contract, if the hotel does not request payment of the deposit set forth in Article 3, Paragraph 2, or does not specify the due date for such payment, it shall be deemed that the hotel has agreed to the special arrangement described in the preceding paragraph.
- Article 5 (Refusal to Conclude an Accommodation Contract)
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The hotel may refuse to conclude an accommodation contract in the following cases:
- （1）When the application for accommodation does not conform to these Terms and Conditions.
- （2）When there are no rooms available due to full occupancy.
- （3）When the person seeking accommodation is deemed likely to engage in conduct that violates laws, public order, or good morals in relation to their stay.
- （4）When the person seeking accommodation is clearly recognized as having a contagious disease.
- （5）When the hotel is requested to assume a burden related to the accommodation that exceeds a reasonable scope.
- （6）When accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable circumstances.
- （7）When the case falls under the provisions of Article 11 of the Tochigi Prefecture Ordinance for Enforcement of the Ryokan Business Act.
- Article 6 (Right of the Guest to Cancel the Contract)
- The guest may cancel the accommodation contract by notifying the hotel.
- 2.If the guest cancels all or part of the accommodation contract for reasons attributable to the guest (excluding cases where, pursuant to Article 3, Paragraph 2, the hotel has specified a due date for payment of the deposit and the guest cancels the contract prior to making such payment), the hotel shall charge a cancellation fee in accordance with Appendix Table 2.
However, in cases where the hotel has agreed to the special provision set forth in Article 4, Paragraph 1, cancellation fees shall be charged only if the hotel has informed the guest, at the time of agreeing to such special provision, of the guest’s obligation to pay cancellation fees in the event of cancellation. - 3.If the guest does not arrive by 7:00 PM on the day of the stay without prior notice (or, if an expected arrival time has been specified in advance, within two hours after that time), the hotel may deem the accommodation contract to have been canceled by the guest and process it accordingly.
- Article 7 (Right of the Hotel to Cancel the Contract)
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The hotel may cancel the accommodation contract in the following cases:
- （1）When the guest is deemed likely to engage in conduct that violates laws, public order, or good morals in relation to their stay, or when such conduct has been recognized.
- （2）When the guest is clearly recognized as having a contagious disease.
- （3）When the hotel is requested to assume a burden related to the accommodation that exceeds a reasonable scope.
- （4）When accommodation cannot be provided due to force majeure, such as natural disasters.
- （5）When the case falls under the provisions of Article 11 of the Tochigi Prefecture Ordinance for Enforcement of the Ryokan Business Act.
- （6）When the guest fails to comply with prohibited matters set forth in the hotel’s rules of use, such as smoking outside designated areas, tampering with fire safety equipment, or other violations.
- 2.When the hotel cancels the accommodation contract pursuant to the preceding paragraph, the hotel shall not charge for any accommodation services or other services that have not yet been provided to the guest.
- Article 8 (Guest Registration)
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Guests are required to register the following information at the hotel’s front desk on the day of arrival:
- （1）Name, age, gender, address, and occupation of the guest
- （2）For foreign nationals: nationality, passport number, place of entry, and date of entry into Japan
- （3）Date of departure and scheduled departure time
- （4）Any other matters deemed necessary by the hotel
- 2.If a guest intends to pay the charges set forth in Article 12 by means other than currency—such as traveler’s checks, accommodation vouchers, or credit cards—such payment method must be presented in advance at the time of registration described in the preceding paragraph.
- Article 9 (Hours of Use of Guest Rooms)
- The hours during which guests may use their rooms are from 2:00 PM until 12:00 noon the following day. However, in the case of consecutive stays, guests may use the room throughout the day, except on the day of arrival and the day of departure.
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2.Notwithstanding the provisions of the preceding paragraph, the hotel may permit use of the guest room outside the specified hours. In such cases, the following additional charges shall apply:
- （1）Up to 3 hours beyond the designated time: 30% of the room rate (one-third of the room charge)
- （2）Up to 6 hours beyond the designated time: 50% of the room rate (one-half of the room charge)
- （3）More than 6 hours beyond the designated time: 100% of the room rate (full room charge)
- 3.The “room rate” referred to in the preceding paragraph shall be calculated as 70% of the basic accommodation charge.
- Article 10 (Compliance with Rules of Use)
- Guests are required to comply with the rules of use established by the hotel and posted within the premises while staying at the hotel.
- Article 11 (Business Hours)
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The operating hours of the hotel’s principal facilities are as follows. Detailed hours for other facilities are provided through on-site notices and the in-room service directory.
- （1）Front Desk and Cashier Services
a) Front desk service: 7:00 AM – 10:00 PM - （2）Food & Beverage Services
a) Main Restaurant: 7:00 AM – 9:00 AM (Breakfast) / 6:00 PM – 8:00 PM (Dinner)
b) Bar: 9:00 PM – 11:00 PM
- （1）Front Desk and Cashier Services
- 2.The above hours may be temporarily changed due to unavoidable circumstances. In such cases, guests will be notified by appropriate means.
- Article 12 (Payment of Charges)
- The breakdown of accommodation charges payable by the guest shall be as set forth in Appendix Table 1.
- 2.Payment of the accommodation charges described in the preceding paragraph shall be made at the front desk at the time of the guest’s departure or upon request by the hotel, in currency or by other methods accepted by the hotel, such as traveler’s checks, accommodation vouchers, or credit cards.
- 3.Once the hotel has made a guest room available for use, accommodation charges shall still be payable even if the guest voluntarily chooses not to stay.
- Article 13 (Liability of the Hotel)
- If the hotel causes damage to a guest in the performance or non-performance of the accommodation contract or related agreements, the hotel shall compensate for such damage.
However, this shall not apply if the damage is not attributable to reasons for which the hotel is responsible. - 2.The hotel has received the appropriate certification mark from the fire authorities and, in preparation for unforeseen events such as fire, is covered by ryokan liability insurance.
- Article 14 (Handling When the Contracted Guest Room Cannot Be Provided)
- If the hotel is unable to provide the contracted guest room to the guest, the hotel shall, with the guest’s consent, make every effort to arrange alternative accommodation under the same conditions.
- 2.If, notwithstanding the provisions of the preceding paragraph, the hotel is unable to arrange alternative accommodation, the hotel shall pay the guest a compensation fee equivalent to the cancellation charge, which shall be applied toward the amount of damages.
However, if the inability to provide the guest room is not attributable to reasons for which the hotel is responsible, no compensation fee shall be paid. - Article 15 (Handling of Deposited Items)
- If loss, damage, or other harm occurs to items, cash, or valuables deposited by a guest at the front desk, the hotel shall compensate for such damage, except in cases of force majeure.
However, with respect to cash and valuables, if the hotel has requested the guest to declare their type and value and the guest has failed to do so, the hotel shall compensate for the damage up to a maximum of ¥150,000. - 2.For items, cash, or valuables brought into the hotel by the guest but not deposited at the front desk, the hotel shall compensate for damage caused by the hotel’s intentional act or gross negligence.
However, for items whose type and value were not declared in advance by the guest, the hotel’s liability shall be limited to ¥150,000, unless the damage was caused by the hotel’s intentional act or gross negligence. - Article 16 (Custody of Guests’ Baggage or Personal Belongings)
- If a guest’s baggage arrives at the hotel prior to their stay, the hotel shall take responsibility for its safekeeping only if the hotel has agreed in advance to receive it, and shall return it to the guest at the time of check-in at the front desk.
- 2.If, after a guest has checked out, their baggage or personal belongings are found left behind at the hotel, and the owner is identified, the hotel shall contact the owner and request instructions.
However, if no instructions are received from the owner, or if the owner cannot be identified, the hotel shall store the items for seven days, including the date of discovery, after which they shall be delivered to the nearest police station. - 3. In the cases described in the preceding two paragraphs, the hotel’s responsibility for the custody of guests’ baggage or personal belongings shall be governed by the provisions of Article 15, Paragraph 1 in the case of Paragraph 1 above, and by the provisions of Article 15, Paragraph 2 in the case of Paragraph 2 above.
- Article 17 (Liability for Parking)
- When a guest uses the parking lot of the Hotel, regardless of whether the vehicle key has been entrusted to the Hotel, the Hotel merely provides the parking space and does not assume responsibility for the management or custody of the vehicle.
However, if damage is caused due to the Hotel’s willful misconduct or negligence in the management of the parking lot, the Hotel shall be liable for compensation for such damage. - Article 18 (Liability of the Guest)
- If the Hotel suffers damage due to the willful misconduct or negligence of a guest, the guest shall compensate the Hotel for such damage.
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Appendix Table 1: Method of Calculation of Accommodation Charges, etc.
(Related to Article 2, Paragraph 1; Article 3, Paragraph 2; and Article 12, Paragraph 1)Details Total Amount Payable by the Guest Accommodation Charge ①Basic Accommodation Charge (Room charge + Breakfast and Dinner)
②Service Charge (10% of item ①)Additional Charges ③Additional beverages (beverages other than those included with breakfast and dinner) and other usage charges
④Service Charge (10% of item ③)Taxes a. Consumption Tax
b. Bathing Tax (applicable only in hot spring areas)※You can scroll. - 【 Notes 】
- 1．The basic charges shall be in accordance with the rate schedule posted at the front desk.
- 2．Child rates apply to children of elementary school age and younger.
Children aged 6 to 12 will be charged 70% of the adult rate.
Children aged 3 to 5 will be charged 50% of the adult rate.
For children aged 0 to 2, a facility usage fee of 2,100 yen per child will be charged.
As a general rule, children under junior high school age are not permitted. -
Appendix Table 2: Cancellation Charges
(Related to Article 6, Paragraph 2)Number of Persons Applying for the Contract Date of Notice of Contract Cancellation No-Show On the day of arrival The day prior to arrival 3 days prior to arrival 7 days prior to arrival 15 days prior to arrival 30 days prior to arrival Up to 14 persons 100% 80% 50% 30% 20% 15 to 30 persons 100% 80% 50% 50% 30% 20% 31 persons or more 100% 80% 50% 50% 30% 20% 20% ※You can scroll. - 【 Notes 】
- 1．The percentages (%) represent the ratio of the cancellation charge to the basic accommodation charge.
- 2．If the number of contracted nights is reduced, a cancellation charge equivalent to one day (the first day) shall be collected, regardless of the number of days reduced.
- 3．In the event of partial cancellation for a reservation of 15 persons or more, no cancellation charge shall apply to the number of persons equivalent to 10% of the total number of guests booked as of 15 days prior to the date of stay (or the date the reservation was accepted, if the reservation was accepted after that date), with any fraction rounded up to the nearest whole number.
- Article 11 (Reference): Tochigi Prefecture Ordinance for Enforcement of the Ryokan Business Act
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The grounds on which accommodation may be refused pursuant to Article 5, Item 3 of the Act shall be as follows:
- 1 When a person seeking accommodation is intoxicated and is deemed likely to cause significant inconvenience to other guests.
- 2 When it is deemed that there is a risk of harm to the maintenance of public health.
